We have various shipping options for local orders:
1.) Collect from our warehouse studio in Retreat, Cape Town
2.) Courier is a flat rate of R100
Expect 2 – 5 working days delivery time.
EMS Postal Service – this is a cost-effective solution for small orders. Delivery can take two to three weeks.
Orders can be collected from studio warehouse by appointment only, contact Anthea or Martha (27) 21 7016721.
Unit 3 Celie Ind Park
REFUNDS & RETURNS
If for any reason you are not satisfied with part or all of your purchase, you may return the item/s within 7 days of receipt. We will be more than happy to offer you an exchange or a full refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only issue a refund for the costs of return postage where the item returned is faulty.
Please note that you need to inform us of your intention to return the product and send us the tracking number for the pre-paid courier. Unfortunately we cannot accept returns without a tracking number. We cannot accept responsibility for parcels lost in transit or posted via the South African Post Office.